traveling is always both an adventure and a challenge, especially when you have a furry companion relying on you. finding the right pet hotel can make all the difference, offering peace of mind to pet owners and a fun, safe retreat for your four-legged friends. yet, in the excitement or stress of planning a trip, it’s easy to make mistakes that could impact your pet’s comfort and safety. here are the most common pitfalls pet owners stumble into when booking a pet hotel, and how you can avoid them for your next getaway.
overlooking certifications and credentials
not all pet boarding facilities are created equal. a clean website or a friendly voice over the phone doesn’t guarantee high standards of care. many owners overlook checking whether the hotel is licensed and accredited by relevant animal care organizations. credibly certified facilities have staff trained in pet first aid, behavioral issues, and emergency procedures. skipping this check could mean your furry friend ends up somewhere that lacks transparency, structure, and accountability.
ignoring your pet’s needs and personality
every pet is unique. some crave constant attention; others thrive in quiet corners. one top mistake is picking a pet hotel based on convenience or price rather than your animal’s temperament and special needs. for example, a highly social dog might enjoy group play areas, while a shy kitty would prefer private quarters away from barking. ask the staff about how they tailor routines to different personalities. investing a bit more time here can prevent stress-related problems like reduced appetite or anxiety during the stay.
failing to read the fine print
details in pet hotel policies can easily be overlooked. it’s crucial to understand what’s included in the boarding package: are walks, playtime, or special diets extra? what happens if your pet needs veterinarian attention? does the facility have insurance? some pet hotels have strict drop-off and pick-up windows, while others charge hefty late fees. always read the terms and conditions—your wallet (and your pet) will thank you later.
assuming vaccination status isn’t a big deal
many pet owners think providing vaccination records is just a formality, but reputable pet hotels insist on up-to-date vaccines for good reason. these rules prevent the spread of highly contagious diseases like kennel cough, feline upper respiratory infections, and parvovirus. failing to provide thorough vaccination records may result in a last-minute scramble—or outright refusal—at check-in, adding unnecessary stress for both you and your pet.
neglecting to ask about emergency procedures
it’s uncomfortable to think about, but accidents and medical issues can arise. some pet owners don’t ask what would happen if their pet falls ill or is injured during boarding. a trustworthy pet hotel has a clear plan for emergencies, including access to a veterinarian, staff trained in first aid, and a system for contacting you if something goes wrong. make sure the facility has your contact and your vet’s information on file.
not touring the facility in advance
photos on a website may hide more than they reveal. one of the easiest mistakes is booking sight unseen. visiting ahead of time lets you check cleanliness, observe staff-pet interactions, and ensure the atmosphere matches what’s promised online. take note of staff engagement levels, noise, and the size of enclosures. a physical tour can expose red flags such as overcrowded kennels, bad odors, or inattentive caretakers.
forgetting about your pet’s comfort items
pets find comfort in the familiar—a favorite blanket, toy, or their usual food. owners sometimes forget to ask if they can bring these items or assume the pet hotel will supply everything. sudden changes, especially in diet, can upset sensitive stomachs and make the boarding experience less pleasant. clarify with the facility’s rules on personal belongings and pre-pack items to help your pet feel at home.
underestimating the value of reviews and referrals
personal recommendations, online reviews, and even social media posts can offer a real-world perspective. relying only on glossy marketing materials or a convenient location can be a costly misstep. dig deeper to find out about past clients’ experiences with the staff, emergency response, and how well-loved the pets were during their stays. a strong track record is often a reliable indicator of quality care.
hurrying the booking process
last-minute bookings may leave you with limited—and less desirable—options. the best pet hotels often fill up quickly, especially around holidays and peak vacation periods. when rushed, you’re more likely to overlook key details or settle for a facility that’s second-rate. plan ahead, make reservations early, and give yourself time to compare facilities to find the right match.
overlooking the importance of communication
clear and ongoing communication is essential. pet owners sometimes don’t inquire about daily updates or progress reports. some hotels offer photos, texts, or app updates, giving you peace of mind while you’re away. knowing you can easily check in and receive honest updates eases separation anxiety for both owner and pet.
neglecting trial runs or daycare visits
if your pet has never stayed at a boarding facility before, consider a trial stay or daycare visit. many owners miss this crucial step, leading to unnecessary stress or behavioral issues. a short stay lets your pet get used to the environment, and you’ll see firsthand how staff handle the transition.
in the end, your pet’s temporary home should feel almost as safe and loving as your own. by steering clear of these common mistakes, you’re ensuring your pet’s boarding experience is a positive one, and you can travel with truly guilt-free peace of mind. safe travels—both for you, and your best friend.